We are The Solution
THE STRUGGLE...
Every roofing and restoration company, both big and small, feels the pains of trying to manage the constant ebb and flow of this business. Sales are slow one week and you are paying your office staff to scroll Facebook and Instagram, and the next week when a storm hits, you find yourself frantically hiring new staff and teaching a former Car Title Clerk the entire roofing and insurance process in a one-day training. Contracts are coming in faster than the office can process them, your sales reps are getting angry that the office cannot keep up with their files, homeowners are calling because they signed a contract and have not heard from anyone in a week, and you are finding that your former Car Title Clerk was a better fit in the auto industry than the roofing industry.
THE SOLUTION...
Contractor Claims Services has a proven system that will alleviate this constant struggle for you. With decades of experience in the roofing/restoration and insurance industries, we have formulated a process that will keep everyone from your sales reps to your homeowners happy, and it is completely hassle-free for you. No more extra overhead, frantic office training, and angry sales reps. We will process each file from sales rep to production. Rather than pay extra office expenses and overhead, you pay per file. We will update your office and your sales reps constantly via texts and push notifications on the status of your files. Every project is entered into our Buildertrend software. All jobs can be easily accessed by logging into the system to track the progress of each file. Your homeowners can also log in to track the progress of their project, sign documents, and make selections!
Services
AOB/Direction of Pay Submit & Verify
One of the most crucial and time sensitive aspects of receiving a new contract into the office is the submission of the Assignment of Benefits or Direction of Pay to the insurance company. All AOBs/Direction of Pay will be submitted within 24 hours of CCS receiving the contract and will be verified via phone call within 48 hours. The insurance company will also be contacted every 72 hours until an adjustment date is set and the Scope of Loss is received.
Happy Homeowners
Your sales reps work hard to ensure their homeowners that they are signing with a company that cares. All homeowners will receive a welcome call and email from CCS within 72 hours of contract submission. This call and email will thank them for choosing your company, guide them through the roofing/restoration process and give them CCS as a point of contact for questions and concerns.
Preconstruction Documents & Depreciation Submittal
CCS will request any necessary documents needed to send the project to production by sending your homeowner a self addressed, stamped packet requesting NOC, Driver's License, Selection Sheet, HOA Form, etc. We will also submit all documentation for depreciation release and mortgage endorsements.